This paper identifies and analyses firm-level characteristics that facilitate onshore and offshore business process outsourcing (BPO). We complement and extend prior IS outsourcing research using organizational economics by using organizational learning and capabilities to develop a conceptual...

The logistics industry in Europe is under constant scrutiny due to the impact of digitalizing business processes and the globalization of competing markets, especially China and the USA. Therefore, the constant optimization of corporate legacy processes and, subsequently, the reduction of...