Cover -- Front Matter -- Preface -- Acknowledgment of Reviewers -- Contents -- Executive Summary -- Part I -- 1 The IT Sector: Context and Character -- 2 Understanding the IT Workforce -- 3 Characterizing the Workforce Problem -- Part II -- 4 Older IT Workers and Possible Age-Related...

Information Technology in the Service Society -- Copyright -- Preface -- Contents -- Summary and Overview -- THE INFORMATION TECHNOLOGY PARADOX -- ANALYZING THE IMPACTS OF INFORMATION TECHNOLOGY -- Macroeconomic Analysis -- Industry level Analysis -- Enterprise level Analysis -- Activity level...

Front Matter -- Preface -- Acknowledgment of Reviewers -- Contents -- Executive Summary -- 1 The Emergence of the Digital Dilemma -- 2 Music: Intellectual Property's Canary in the Digital Coal Mine -- 3 Public Access to the Intellectual, Cultural, and Social Record -- 4 Individual Behavior,...

Front Matter -- Contents -- Preface -- 1 Introduction -- 2 Information Technology and the Productivity Paradox -- 3 Individual and Organizational Productivity: Linkages and Processes -- 4 What Is Enough? A Systems Perspective on Individual-Organizational Performance Linkages -- 5 Measuring and...