The Indian service sector forms a backbone of social and economic growth of the country and emerged as the largest and fastest developing sector. Apart from the several service industries in this sector, two major functional pillars of this sector are information and communication technology...

Several research studies have demonstrated the positive impact of total quality management (TQM) on information and communication technology (ICT) industry performance. Given the growing prominence of TQM in ICT industry, this study is aimed to identify and rank the key practices of TQM and...

Total quality management (TQM) and information technology (IT) have become essential features of Indian information and communication technology (ICT) organizations and are applied together for improving competitiveness and improved business performance. Hence, there is a need to study which TQM...

Total Quality Management (TQM) is a managerial approach that improves the competitiveness of the industry meanwhile Information technology (IT) was introduced with TQM for handling the technical issues which is supported by quality experts for fulfilling the customers' requirement. Present paper...

Quality is the most sought after variable in the business environments and IT for TQM has been reported to improve quality. The continued use of IT increases productivity, improves the quality of services, raises OP (Organization’s Performance) and lowers total costs to company. Companies are...

Total quality management (TQM) and information technology (IT) are becoming essential features of any industry. TQM is managerial approach that continuously enhances the industry performance, while IT is technical knowledge and both are frequently used by quality management (QM) experts to...

Total quality management (TQM) is an integrated management approach for improving quality products and services that aims to continuously improve the performance of the organization. Adoption of information technology (IT) resources and TQM enablers in the information and communication...

The rapid emergence of the ICT (Information Communication and Technology) industry gives the high quality services and products to the customers. Effective execution of TQM (Total Quality Management) and IT (Information Technology) together brings many profits in the Indian ICT industry....

In the competitive market, information communication and technology (ICT) became the fastest growing sector in the world and it faces the quality improvement, problem with their products and services that hinder in achieving the leading position in the global market. The main issue related to...