Die interaktive Wertschöpfung hybrider Leistungen erfreut sich wachsender Verbreitung undBedeutung. Für Unternehmen birgt sie als Grundlage nachhaltiger Innovationsstrategiendarüber hinaus besonderes ökonomisches Potential, da eine erfolgreiche Implementierungüber inkrementelle...

The first paper is co-authored with Sylvain Delalay. We examine the impact of competition between ETFs on measures of market quality of the funds. The surge in new ETF creation has for consequence that groups of competing ETFs are increasingly crowded, and investors can choose from a multitude...

Coordinating organizational routines is a strategic challenge in contexts ranging from healthcare to software development. Yet, we have few theories of the design of routines. This paper compares field data on routines at two Korean restaurants to theorize their design. We identified a core...