Purpose – The purpose of this treatise is to present an analysis of the importance of positive transformational crisis management. The analysis relates to the difficulty now being faced by Nokia, historically the world's leading manufacturer of technologically advanced mobile phones, of...

The traditional management skills of planning, organizing, directing and controlling are inadequate in the fast‐paced, constantly changing, highly complex world of twenty‐first century organizations. This article uses concepts from quantum mechanics and chaos theory as metaphors for a new...