Van den Bergh, Joachim; Viaene, Stijn - In: Business Process Management Journal 18 (2012) 5, pp. 815-828
/methodology/approach – This case study highlights the promising results of a process reengineering project at Belgacom Mobile, Belgium's largest … redesigned process and its capability of dealing with newly emerging SIM card types. This case demonstrates the potential … enhanced process control. Research limitations/implications – The findings from this case study present useful insights for …
