Muscio, Alessandro; Nardone, Gianluca; Dottore, Antonio - In: Measuring Business Excellence 14 (2010) 4, pp. 35-48
Purpose – This paper aims to focus on understanding how demand for innovation is articulated in low‐tech industries, dominated by SMEs, where innovation is often based on informal processes and uncodified knowledge, relying on intangible assets. Design/methodology/approach – The authors...