Kaplan, R.S.; Norton, D.P. - In: Journal of Intellectual Capital 7 (2006) 3, pp. 421-428
Purpose – The purpose of this response is to refute Voelpel et al. 's five proposed explanations about why the Balanced Scorecard fails to support innovation and employee empowerment. Design/methodology/approach – Provides quotes from published articles and books by Kaplan‐Norton that...