Martensen, Anne; Dahlgaard, Jens J. - In: International Journal of Quality & Reliability Management 16 (1999) 8, pp. 734-755
parts to be relevant when formulating strategies and plans for the company’s innovation programme. These eight criterion …This paper highlights how the European Business Excellence Model can be adapted to innovation when formulating … strategies and plans. The Business Excellence Model is too general to be applied directly to innovation, and the authors find …