Arnaboldi, Michela; Azzone, Giovanni; Palermo, Tommaso - In: International Journal of Public Sector Management 23 (2010) 1, pp. 78-93
Purpose – The purpose of this paper is to explore the adoption of managerial innovations in the public sector, identifying the reasons why their uptake and use may fail. Design/methodology/approach – The problem is investigated empirically through a case study approach. The change processes...