Purpose – This paper seeks to examine the nature of “service innovation” in the facilities management (FM) context. It …

Purpose – The purpose of this paper is to review facilities management among the ancient Romans with an emphasis on … facilities management functions and facilities managers. The advanced management of public baths and gymnasia is discussed as …. Findings – It is meaningful to speak of facilities managers in Roman times, although mostly for buildings such as baths with …

Purpose – The purpose of this paper is to investigate innovation in the facilities management sector by conducting an … innovative companies. Facilities management (FM) service customers with their own FM department present mixed results. Some … is addressed in FM provider and customer companies. FM researchers can get a picture of what is going on in the FM …

Purpose – This paper aims to examine the state of knowledge of performance measurement in facilities management, in … are examined, exploring the possibility of applying a benchmarking technique to measure facilities performance. Findings … business tool in facilities management (FM), whilst acting as a driver in the innovation process. Practical implications – With …