The changing demands and challenging landscape of today's global economy have reshaped sectors of the economy and transform organizations. This transformation welcomes industries to develop its business acumen, invest in business process improvement and re-engineer its processes design and...

Part 1: Perspectives on Service Management -- Chapter 1: Overview of the Book -- Chapter 2: Framing and Defining Service Management -- Chapter 3: Service Management: Evolution, Current Challenges, and Opportunities -- Chapter 4: Service Management – Scope, Challenges, and Future Developments...