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airport industry using a solid empirical foundation. Available service productivity concepts, methods, measurements and their … service productivity model Target Groups Lecturer and students of service and innovation management, aviation and airport … management, airport planning Innovation manager, customer and user experience manager, airport manager and planer The Author …
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Systematic Review of the Service Dominant Logic-Literature -- Opportunities and challenges for the German Airport … perspective, Jessica Scheler explores drivers and barriers affecting the ability to innovate in the airport industry. Findings …
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