Zeng, Jing; Anh Phan, Chi; Matsui, Yoshiki - In: International Journal of Production Economics 162 (2015) C, pp. 216-226
This study examines the conflicting relationship between quality management (QM) and innovation on a global basis using a multidimensional view of QM. QM is divided into two dimensions: hard QM and soft QM. Quality performance as an intended consequence of QM implementation is also examined as a...