Durst, Susanne; Mention, Anne-Laure; Poutanen, Petro - In: Investigaciones europeas de Dirección y Economía de … 21 (2015) 2, pp. 65-72
its impact, mainly at firm-level, remains scarce. Adopting the perspective that the ability to monitor the service …) and concentrate on published empirical academic articles which clearly examine “service innovation” and its impact on …Despite the growing body of literature concentrating on service innovation, empirical research focusing on measuring …