Purpose – The purpose of this paper is to examine the mediating role of innovation on the relationship between organizational culture and firm performance. Design/methodology/approach – Data for the study were collected through a survey from 154 branches of ten prominent banks in Turkey and...

Firms in the financial services industry have been faced with the dramatic and relatively recent emergence of new technology innovations, and process disruptions. The industry as a whole, and many new fintech start-ups are looking for new pathways to successful business models, the creation of...