Jong, llse Svensson de - In: Journal of risk and financial management : JRFM 14 (2021) 8, pp. 1-19
Measuring innovation is a challenging but essential task to improve business performance. To tackle this task, key performance indicators (KPIs) can be used to measure and monitor innovation. The objective of this study is to explore how KPIs, designed for measuring innovation, are used in...