Firms in the financial services industry have been faced with the dramatic and relatively recent emergence of new technology innovations, and process disruptions. The industry as a whole, and many new fintech start-ups are looking for new pathways to successful business models, the creation of...

Strategic patenting is widely believed to raise the costs of innovating, especially in industries characterised by cumulative innovation. This paper studies the effects of strategic patenting on Ramp;D, patenting and market value in the computer software industry. We focus on two key aspects:...

Does access to information and communication technologies (ICT) increase innovation? We examine this question by exploiting the staggered adoption of BITNET across U.S. universities in the 1980s. BITNET, an early version of the Internet, enabled e-mail-based knowledge exchange and collaboration...

This paper provides a basic understanding of the nature of emerging key information and communication technologies, and establishes the distance of countries from high-quality access to the internet - the necessary threshold one needs to cross in order to make use of such technologies. The paper...

This paper develops a framework for measuring digital services in the face of ongoing innovations in the delivery of content to consumers. We capture what Brynjolfsson and Saunders (2009) call "free goods" as the capital services generated by connected consumers' stocks of IT digital goods; this...

Digitization of music and the Internet have fundamentally disrupted the music industry by altering the way music is packaged, distributed, and consumed. These disruptive innovations have enabled music to be purchased as an individual song (digital single) or as an album (digital album) or to be...

The primary goal of utilizing chatbots for customer service is to fulfill customer requests without requiring a conversation. However, the challenge to the sustainable adoption of innovations is overcoming the obstacles that prevent the innovation's spread. The current study examined factors...

Does access to information and communication technologies (ICT) increase innovation? We examine this question by exploiting the staggered adoption of BITNET across U.S. universities in the 1980s. BITNET, an early version of the Internet, enabled e-mail-based knowledge exchange and collaboration...

The Indian software industry has often been cited as an example of a 'role model' for other developing countries trying to catch up, or leapfrog certain stages of industrial development. Having started with basic programming services India has climbed the value chain in IT industries. The...

Complementor innovation is an essential form of value co-creation in open platform ecosystems. However, the increasing platform fragmentation, i.e., users in the ecosystem adopting different versions of the platform technologies, has significantly hindered complementor innovation. For instance,...