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Measuring innovation is a challenging but essential task to improve business performance. To tackle this task, key performance indicators (KPIs) can be used to measure and monitor innovation. The objective of this study is to explore how KPIs, designed for measuring innovation, are used in...
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understanding the occurrence of organizational errors and how these errors affect innovation and its measurement. This empirical … innovation and its measurement. The implications for practitioners are that innovation KPIs are not precise metrics but should be …
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