Purpose Failed deliveries (i.e. deliveries not accomplished due to the absence of customers) represent a critical issue in B2C (Business-to-consumer) e-commerce last-mile deliveries, implying high costs for e-commerce players and negatively affecting customer satisfaction. A promising option to...

Sustainagility explores the way in which innovative and agile business ideas, processes and products have the ability to solve some of the world's most complex sustainability challenges. Examples and case studies will be used to demonstrate how real companies have successfully used innovative...