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Performance effects of early and late Six Sigma adoptions

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Process management, innovation and efficiency performance : the moderating effect of competitive intensity

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Process management, innovation and efficiency performance

L. Sanders Jones, Janine; Linderman, Kevin - In: Business Process Management Journal 20 (2014) 2, pp. 335-358

Purpose – Much of the practitioner literature touts the universal benefits of process management and its impact on operational performance. However, in academic literature, empirical evidence is mixed. The purpose of this study is to investigate the role of the competitive intensity on the...

Persistent link: https://www.econbiz.de/10014688243