Innovation is increasingly considered as an enabler of business competitive advantage. More and more organizations focus on satisfying their consumer s demand of innovative and qualitative products and services by applying both technology-supported and non technology-supported innovative methods...

This volume contains research contributions by an international group of authors addressing innovative and technology-based approaches for supply chain management. They present business models and investment options for enhanced strategic decision making as well as recent approaches for supply...

The HICL-Conference celebrates its 10th anniversary, indicating major interest in the research fields of supply chain management and logistics. They are dedicated to make recommendations for new approaches and solutions that enable companies to cope with current and future challenges in supply...

Purpose – Service organizations such as retail banks are attempting to increase their customers' lifetime value through the introduction of service innovations such as integrated banking. To date, these efforts have met with mixed success. This research proposes that strategic consideration of...