Information is a critical resource in innovation processes. External information can be helpful in innovation processes to complete them successfully. SMEs in particular are therefore advised to draw on consulting in innovation processes, as they cannot ensure the necessary information flow...

This paper shows that employee resistance against innovations can be explained by the sunk costs nature of human capital investments induced by innovations. Therefore, internal resistance against innovations is more likely if it is uncertain that the employees can reap the benefits of these...

Purpose – In the first of two articles, describes the unusual HR practices that have brought success to UK computer‐training company Happy Computers. Design/methodology/approach – Explains how the company has a no‐blame culture, trusting its people and giving them genuine freedom to do...

Purpose – Reveals that, in an era when almost all businesses accept that the customer comes first, a company that is putting its employees in pole position is reaping the benefits in terms of innovation, customer satisfaction and profitability. Design/methodology/approach – Underlines the...