improvement typified by TQM, and radical innovation in the form of BPR, in organisational change strategies. The empirical … the need for further investigation into the roles of TQM and BPR in organisational change strategies.  … extensive reviews of relevant literatures, which had raised many questions. It was found that, at the case organisations, TQM …

survey included: gaining some insight into levels of awareness, understanding and use of business process re‐engineering (BPR …) in the province; examining the positioning of BPR in long‐term organisational change strategies; and exploring the … widespread reported use and understanding of BPR than anticipated; some evidence of integrated use of BPR and total quality …

key factor for organisations if they wish to survive and grow. Total quality management (TQM) has demonstrated its … marketplace. However, are TQM and business innovation compatible? The advantages and disadvantages to TQM as a means of developing … and facilitating business innovations are discussed in this paper. It is argued that TQM does not hinder business …

of recent business process redesign (BPR) projects in North American and international institutions ‐ including banks … success or failure of BPR projects. Executive interviews and a mail survey revealed the importance of strategic planning … associated with different types of BPR projects. Although the results of BPR are frequently less dramatic than claimed by its …

Few other managerial innovations have become popular as quickly as has business process reengineering (BPR); however … is a conceptual core which both identifies and differentiates BPR from other practices adopted for organizational change … and, also, what value it may really have. After illustrating how the concept of BPR, which was initially elaborated in the …

‐engineering project in three case studies. The implementation of the BPR project was based on an eight‐stage BPR methodology. The …