Purpose – Total outsourcing is now a common strategy for delivery of building maintenance and facilities services. Standing on the cross roads of “vanish or reinvent oneself” the Maintenance and Control Division of the corporate real estate management (CREM) Service of the Eindhoven...

Facilities Management: Innovation and Performance sets out a new framework for the discipline of facilities management which challenges many of the norms and which sets out new methods for optimising the performance of a business