Florkowski, Gary W.; Olivas‐Luján, Miguel R. - In: Personnel Review 35 (2006) 6, pp. 684-710
Purpose – The purpose of this paper is to evaluate the diffusion patterns of eight information technologies that are transforming HR service‐delivery in North America and Europe: HR functional applications, integrated HR suites, IVR systems, HR intranets, employee and manager self‐service...