Purpose – The aim of this paper is to explore theapplication of a process of innovation within a small to medium-sizedenterprise (SME) case study organisation over a six-year period, leading toimproved understanding for further application and development. Design/methodology/approach – The...

Purpose – The internet and web‐based technologies have enabled the integration of information systems across organisational boundaries in ways that were hitherto impossible. The measurement of e‐business (EB) value has been traditionally considered as a single construct. However, the...

Purpose – The aim of this paper is to explore the application of a process of innovation within a small to medium‐sized enterprise (SME) case study organisation over a six‐year period, leading to improved understanding for further application and development. Design/methodology/approach...