The principles of management enshrined in innumerable texts have been developed in the crucibles of business practice through the ages when there was at least some confidence in the predictability of events. Globalisation of production, processing and distribution, facilitated by the 7/24...

Purpose – The purpose of this paper is to propose an organisational structure not based on power and control but on the organic and functional processes of the front line. Design/methodology/approach – These ideas arose from discussions about the roles and training needs of frontline...