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~subject:"Innovation adoption"
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Innovation adoption
Dienstleistungsqualität
15
Service quality
15
Beziehungsmarketing
12
Consumer behaviour
12
Konsumentenverhalten
12
Relationship marketing
12
Dienstleistungssektor
11
Instandhaltung
11
Maintenance policy
11
Service industry
11
Dienstleistung
10
Services
10
Customer satisfaction
7
Kundenzufriedenheit
7
Robot
7
Roboter
7
Business services
5
Deutschland
5
Germany
5
Lieferantenmanagement
5
Supplier relationship management
5
USA
5
United States
5
Unternehmensdienstleistung
5
B-to-B-Marketing
4
Business-to-business marketing
4
Customer service
4
Kundenservice
4
Remote Service
4
Theorie
4
Theory
4
Artificial intelligence
3
Customer integration
3
Druckindustrie
3
Einzelhandel
3
Hospital
3
Innovation management
3
Innovationsakzeptanz
3
Innovationsmanagement
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Wünderlich, Nancy V.
3
Bitner, Mary Jo
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Blut, Markus
1
Brock, Christian
1
Wang, Cheng
1
Wangenheim, Florian von
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Journal of service research : JSR
1
Journal of the Academy of Marketing Science
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Technologie und Dienstleistung : Innovationen in Forschung, Wissenschaft und Unternehmen ; Beiträge der 7. Dienstleistungstagung des BMBF
1
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ECONIS (ZBW)
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High tech and high touch : a framework for understanding user attitudes and behaviors related to smart interactive services
Wünderlich, Nancy V.
;
Wangenheim, Florian von
;
Bitner, …
- In:
Journal of service research : JSR
16
(
2013
)
1
,
pp. 3-20
Persistent link: https://www.econbiz.de/10009751129
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2
Understanding anthropomorphism in service provision : a meta-analysis of physical robots, chatbots, and other AI
Blut, Markus
;
Wang, Cheng
;
Wünderlich, Nancy V.
; …
- In:
Journal of the Academy of Marketing Science
49
(
2021
)
4
,
pp. 632-658
Persistent link: https://www.econbiz.de/10012587368
Saved in:
3
Managing the acceptance of technology-mediated remote services : enhancing customer's collaboration and technology perceptions
Wünderlich, Nancy V.
- In:
Technologie und Dienstleistung : Innovationen in …
,
(pp. 39-45)
.
2008
Persistent link: https://www.econbiz.de/10003762704
Saved in:
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