This paper examines a sample of Information and Communication Technology (ICT) firms in Australia drawn from a wide range of product and service providers in the Sydney region. It researches the sources of information and ideas that firms utilize to sustain their competitive position through...

For firms to survive in the highly competitive Aerospace Component Supply Market, they must have some sustainable competitive advantages. Customers are demanding continual price reductions and improvements in lead times from their suppliers. In the Asia Pacific region, developing economies such...

This paper reports on research into continuous improvement and learning in logistics. It is generally acknowledged that in today's dynamic and turbulent environment, firms have to develop capabilities that allow them to be very flexible and agile, and at the same time, be able to incorporate new...

In pursuing sustainable competitive advantage, firms undertake a range of strategic initiatives such as innovation, customer relationship management, entering new markets overseas, and competitive actions within current marketplaces. Studies that examine these initiatives generally study the...

The level of development of continuous improvement (CI) across all aspects of a firm?s operations provides a significant indicator of a company?s future competitive potential. As a result, a survey of medium and large manufacturing firms in Australia was conducted to determine the main motives...

As the dynamics of innovation systems vary greatly between industries, policy-makers need to find specific critical points where their actions can encourage development. This paper uses a study of the Australian healthcare system to illustrate how a policy-relevant analytical template can both...

The rising interest in innovation studies as indicators of industry growth has resulted in the proliferation of research unpacking the elements that enable companies to learn and to innovate (Arthur De Little, 2001; Smith, 2000). In recent years the attention has been focused on knowledge-intensive...

Performance measurement within organisations identifies areas of a business that need attention and improvement. The measurement and control of logistics performance requires the selection of critical performance measures and the development of information systems to gather required data, report...

As a learning theory, the continuous improvement (CI) discourse has benefited countless manufacturing enterprises to improve and adapt their methods of production. As one of the pillars of total quality management, it has generally included a range of dynamic concepts from high involvement...

Service industries hold an increasingly dynamic and pivotal role in today's knowledge-based economies. The logistics industry is a classic example of the birth and development of a vital new service-based industry, transformed from the business concept of transportation to that of serving the...