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Consumer complaint intentions and behavior : definitional and taxonom. issues
Singh, Jagdip - In: Journal of marketing 52 (1988) 1, pp. 93-107
Persistent link: https://www.econbiz.de/10001055310
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Do frontline mechanisms matter? : impact of quality and productivity orientations on unit revenue, efficiency, and customer satisfaction
Marinova, Detelina; Ye, Jun; Singh, Jagdip - In: Journal of marketing 72 (2008) 2, pp. 28-45
Persistent link: https://www.econbiz.de/10003684122
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Pragmatic learning theory : an inquiry-action framework for distributed consumer learning in online communities
Jayanti, Rama K.; Singh, Jagdip - In: Journal of consumer research : JCR ; an … 36 (2009/10) 6, pp. 1058-1081
Persistent link: https://www.econbiz.de/10003962967
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Consumer decision to upgrade or downgrade a service membership
Marinova, Detelina; Singh, Jagdip - In: Journal of the Academy of Marketing Science 42 (2014) 6, pp. 596-618
Persistent link: https://www.econbiz.de/10010466660
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Bottom-up learning in marketing frontlines : conceptualization, processes, and consequences
Ye, Jun; Marinova, Detelina; Singh, Jagdip - In: Journal of the Academy of Marketing Science 40 (2012) 6, pp. 821-844
Persistent link: https://www.econbiz.de/10009679032
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Innovations in retail business models
Sorescu, Alina; Frambach, Rudolf T.; Singh, Jagdip; … - In: Journal of retailing 87 (2011), pp. 3-16
Persistent link: https://www.econbiz.de/10009269273
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First- and second-order effects of consumers’ institutional logics on firm–consumer relationships : a cross-market comparative analysis
Singh, Jagdip; Lentz, Patrick; Nijssen, E. J. - In: Journal of international business studies : JIBS ; an … 42 (2011) 2, pp. 307-333
Persistent link: https://www.econbiz.de/10008909554
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Frontline problem-solving effectiveness : a dynamic analysis of verbal and nonverbal cues
Marinova, Detelina; Singh, Sunil K.; Singh, Jagdip - In: Journal of marketing research : JMR 55 (2018) 2, pp. 178-192
Persistent link: https://www.econbiz.de/10011844990
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Customer query handling in sales interactions
Singh, Sunil; Marinova, Detelina; Singh, Jagdip; Evans, … - In: Journal of the Academy of Marketing Science 46 (2018) 5, pp. 837-856
Persistent link: https://www.econbiz.de/10011924771
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Frontline knowledge networks in open collaboration models for service innovations
Ozkok, Ozlem; Bell, Simon J.; Singh, Jagdip; Lim, Kwanghui - In: AMS review : official publication of the Academy of … 9 (2019) 3, pp. 268-288
Persistent link: https://www.econbiz.de/10012162453