Machado, Michele; Sousa, Marcos; Ferreira, Vicente da Rocha - In: Innovation & management review 15 (2018) 2, pp. 155-173
Purpose: The purpose of this study is to identify innovation models in the judiciary according to the current … integrated theoretical approach for innovation in services. Design/methodology/approach: This study uses a quantitative approach … innovation models present in the court. Findings: Two factors were obtained from the results, which describe innovations in …