"This book makes a significant and original contribution to the literature by bridging the gap between service productivity and technology. It presents a holistic view of service productivity, taking into account the social, economic, and environmental factors that affect service operations and...

Transport by private car has been challenged due to its high environmental impacts. Ride sharing (i.e. people with the same routes sharing a car) contributes to sustainable mobility by increasing the capacity use of cars. Still, when arranging 'Ride Access Points' (RAPs), intense communication...

Transport by private car has been challenged due to its high environmental impacts. Ride sharing (i.e. people with the same routes sharing a car) contributes to sustainable mobility by increasing the capacity use of cars. Still, when arranging ‘Ride Access Points’ (RAPs), intense...