"This book provides a comprehensive collection of research and analysis on the principles of service, knowledge and organizational capabilities, clarifying IT strategy procedures and management practices and how they are used to shape a firm's knowledge resources"--

"This book provides a comprehensive collection of research and analysis on the principles of service, knowledge and organizational capabilities, clarifying IT strategy procedures and management practices and how they are used to shape a firm's knowledge resources"--Provided by publisher.

We show how Porter's five forces that shape competitive strategies can be linked directly to long term profitability of industries, as measured by the return on invested capital. As the five forces framework has become a staple approach to strategic analysis, playing a key role in both business...