Empirical research on the consequences of the use of the balanced scorecard (BSC) has mostly been conducted in large firms. Previous findings are not easily applied to the small business literature, and assumptions about the benefits of BSC for small- and medium-sized enterprises (SMEs) are not...

Innovation enhances other performance indicators of a firm beside productivity. Buyers are ready to pay higher price for higher quality or more suitable products due to innovation. Product prices, however, reflect the market position of the firm, too. Demand functions estimated using transaction...