organizational capabilities, clarifying IT strategy procedures and management practices and how they are used to shape a firm …

organizational capabilities, clarifying IT strategy procedures and management practices and how they are used to shape a firm … -- Business innovation and information management -- Service innovation and management -- Innovation driven knowledge management …

Part 1: Perspectives on Service Management -- Chapter 1: Overview of the Book -- Chapter 2: Framing and Defining … Service Management -- Chapter 3: Service Management: Evolution, Current Challenges, and Opportunities -- Chapter 4: Service … Management – Scope, Challenges, and Future Developments -- Chapter 5: Is Service Management experiencing a Change of Era …

current critical thinking by bringing together eminent scholars from economics, management, sociology, public policy, planning … and geography. Chapters contribute to ongoing debates about the nature and management of service business and the … management of service business are explored. Included is a series of case studies from the EU, USA, UK and Australia. Designed as …

Kundenkontaktpersonals -- Service Excellence durch Prosocial Service Performance -- Strokeorientiertes Management in … Controlling -- Customers-at-Risk Management -- Zur Unzulänglichkeit des operativen Managementfokus im Beschwerdemanagement … Management am Institut für Facility und Hospitality Management der Zürcher Hochschule für Angewandte Wissenschaften. Prof. Dr …