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innovation behavior between the manufacturing and services sectors, for example, with respect to information sources and … entrepreneurship. The results of this paper reveal the importance of service innovation not only for the services sector but also for …
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The purpose of this paper is to propose a service development process that is adapted to manufacturing companies and to discuss its implication for companies with a focus on product development and product sales. This paper looks at new service development (NSD) literature and argues for design...
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Recent Internet technologies and web-based applications, such as social software, are being increasingly applied in firms. Social software can be employed for knowledge management and for external communication enabling access to internal and external knowledge. Knowledge in turn constitutes one...
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