Outsourcing scholars have studied capabilities required by suppliers to deliver value to their clients. Within the range of supplier capabilities, such as service-orientation, operational efficiencies and quality improvement, there has been little attention given to features that are associated...

There is growing evidence that client firms expect outsourcing suppliers to transform their business. Most outsourcing vendors indeed deliver incremental innovation to client firms. However, radical innovation in outsourcing is more challenging to achieve. While prior studies have provided some...