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Management hochwertiger Dienstleistungen : erfolgreiche Gestaltung von Kundenbeziehungen am Beispiel der Telemedizin
Schultz, Carsten - 2006 - 1. Aufl.
Persistent link: https://www.econbiz.de/10003316511
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Service innovation
Ettlie, John E.; Mejia, Iliana Payano; Walker, Jessica M. - In: Encyclopedia of technology and innovation management, (pp. 181-189). 2010
Persistent link: https://www.econbiz.de/10003945770
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Exploring dualities of service innovation : implications for service research
Witell, Lars; Anderson, Laurel; Brodie, Roderick J.; … - In: The journal of services marketing 29 (2015) 6/7, pp. 436-441
Persistent link: https://www.econbiz.de/10011418320
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Services, innovation, and managing service innovation
Tether, Bruce S. - In: The Oxford handbook of innovation management, (pp. 600-624). 2014
Persistent link: https://www.econbiz.de/10010257662
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Service innovation : suggesting a typology of service innovation
Skaalsvik, Hugo; Johannessen, Jon-Arild - In: Problems and perspectives in management : PPM ; … 12 (2014) 3, pp. 38-45
Persistent link: https://www.econbiz.de/10010502866
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Special issue on service innovation
Maglio, Paul P. (contributor) - 2014
Persistent link: https://www.econbiz.de/10010392573
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Operational impact of service innovations in multi-step service systems
Tong, Chunyang; Nagarajan, Mahesh; Cheng, Yuan - In: Production and operations management : an international … 25 (2016) 5, pp. 833-848
Persistent link: https://www.econbiz.de/10011494893
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The Palgrave Handbook of Service Management
Edvardsson, Bo (ed.); Tronvoll, Bård (ed.) - 2022
Part 1: Perspectives on Service Management -- Chapter 1: Overview of the Book -- Chapter 2: Framing and Defining Service Management -- Chapter 3: Service Management: Evolution, Current Challenges, and Opportunities -- Chapter 4: Service Management – Scope, Challenges, and Future Developments...
Persistent link: https://www.econbiz.de/10013203497
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A practical perspective on the classification of service innovations
Hsieh, Jung-kuei; Chiu, Hung-chang; Wei, Chih-ping; … - In: The journal of services marketing 27 (2013) 5, pp. 371-384
Persistent link: https://www.econbiz.de/10010127938
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Service innovation tools : a literature review
Cavalcante, Marcia Beatriz; Hidalgo Nuchera, Antonio; … - In: International journal of innovation : IJI journal 8 (2020) 2, pp. 276-304
Persistent link: https://www.econbiz.de/10012271624