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Innovationsmanagement
Innovation
31
Quality management
29
Sweden
27
Dienstleistungsqualität
23
Service quality
23
Qualitätsmanagement
21
Services
20
Schweden
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Customer satisfaction
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Kundenintegration
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Beziehungsmarketing
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Relationship marketing
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Manufacturing industries
12
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11
Kundenzufriedenheit
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Value creation
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Bundling strategy
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Gesundheitswesen
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Health care system
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Leistungsbündel
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Produktentwicklung
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Consumer behaviour
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Gesundheitsversorgung
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Industrie
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Konsumentenverhalten
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Organizational change
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English
16
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Witell, Lars
14
Edvardsson, Bo
5
Gustafsson, Anders
5
Kristensson, Per
5
Snyder, Hannah
3
Elg, Mattias
2
Fombelle, Paul
2
Anderson, Laurel
1
Andreassen, Tor Wallin
1
Bergman, Bo
1
Brodie, Roderick J.
1
Colurcio, Maria
1
Engström, Jon
1
Fundin, Anders
1
Gebauer, Heiko
1
Gremyr, Ida
1
Hammedi, Wafa
1
Jaakkola, Elina
1
Johansson, A. Elisabeth
1
Johnson, Michael D.
1
Jonas, Julia M.
1
Koskela-Huotari, Kaisa
1
Kowalkowski, Christian
1
Lervik-Olsen, Line
1
Löfberg, Nina
1
Löfgren, Martin
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Meiren, Thomas
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Nilsson, Lars
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Patricio, Lia
1
Perks, Helen
1
Pilawa, Joanna
1
Raddats, Chris
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Schäfer, Adrienne
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Sebastiani, Roberta
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Sörhammar, David
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Journal of business research : JBR
5
Journal of service management
2
The journal of services marketing
2
European journal of marketing : EJM
1
International journal of technology management : IJTM
1
Journal of retailing and consumer services
1
Journal of service research
1
The Routledge handbook of service research insights and ideas
1
The handbook of innovation and services : a multi-disciplinary perspective
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The journal of business & industrial marketing
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ECONIS (ZBW)
16
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1
A self-determination theory perspective on customer participation in service development
Engström, Jon
;
Elg, Mattias
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 511-521
Persistent link: https://www.econbiz.de/10011418356
Saved in:
2
Identifying categories of service innovation : a review and synthesis of the literature
Snyder, Hannah
;
Witell, Lars
;
Gustafsson, Anders
; …
- In:
Journal of business research : JBR
69
(
2016
)
7
,
pp. 2401-2408
Persistent link: https://www.econbiz.de/10011490968
Saved in:
3
Defining service innovation : a review and synthesis
Witell, Lars
;
Snyder, Hannah
;
Gustafsson, Anders
; …
- In:
Journal of business research : JBR
69
(
2016
)
8
,
pp. 2863-2872
Persistent link: https://www.econbiz.de/10011507784
Saved in:
4
Service innovation : a new conceptualization and path forward
Gustafsson, Anders
;
Snyder, Hannah
;
Witell, Lars
- In:
Journal of service research
23
(
2020
)
2
,
pp. 111-115
Persistent link: https://www.econbiz.de/10012216495
Saved in:
5
Managing ideas for the development of new products
Nilsson, Lars
;
Elg, Mattias
;
Bergman, Bo
- In:
International journal of technology management : IJTM
24
(
2002
)
5/6
,
pp. 498-513
Persistent link: https://www.econbiz.de/10001708365
Saved in:
6
Customer integration in service innovation
Edvardsson, Bo
;
Gustafsson, Anders
;
Kristensson, Per
; …
- In:
The handbook of innovation and services : a …
,
(pp. 301-317)
.
2010
Persistent link: https://www.econbiz.de/10003953576
Saved in:
7
Exploring dualities of service innovation : implications for service research
Witell, Lars
;
Anderson, Laurel
;
Brodie, Roderick J.
; …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 436-441
Persistent link: https://www.econbiz.de/10011418320
Saved in:
8
Having a strategy for new service development : does it really matter?
Edvardsson, Bo
;
Meiren, Thomas
;
Schäfer, Adrienne
; …
- In:
Journal of service management
24
(
2013
)
1
,
pp. 25-44
Persistent link: https://www.econbiz.de/10009728604
Saved in:
9
From service for free to service for free : business model innovation in manufacturing firms
Witell, Lars
;
Löfgren, Martin
- In:
Journal of service management
24
(
2013
)
5
,
pp. 520-533
Persistent link: https://www.econbiz.de/10010196054
Saved in:
10
Understanding new service development and service innovation through innovation modes
Gremyr, Ida
;
Witell, Lars
;
Löfberg, Nina
;
Edvardsson, Bo
; …
- In:
The journal of business & industrial marketing
29
(
2014
)
2
,
pp. 123-131
Persistent link: https://www.econbiz.de/10010248164
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