The purpose of this paper is to propose a service development process that is adapted to manufacturing companies and to discuss its implication for companies with a focus on product development and product sales. This paper looks at new service development (NSD) literature and argues for design...

The extant literature acknowledges the role of overseas subsidiaries in the growth and development of multinational companies (MNCs). Such subsidiaries are viewed as critical players in the innovation process at MNCs. Although this topic has gained importance, it remains largely under-researched...

Innovative business models in B-to-B settings allow suppliers to renew their business and to tighten the customer/supplier relationship while customers may benefit from more innovative and customized solutions. Astonishingly, the pace of adoption of these new business models is rather low. By...

Through a survey of CEOs of Russian industrial companies administered in the second half of 2011 we have tried to understand the forces that lead some firms to decide to engage in more innovative activities than others and examined the types of routines associated with this decision. We found...

Innovations are commonly seen as resulting from the commercialization of new ideas and technological goods by dedicated organizations, especially firms. This conception is reflected in a producer-oriented approach to science, technology and innovation policy-making (STI). However a new...

This paper reviews the main contributions of organisational innovation in the literature towards bringing a sustainable organisation and development. The review basically illustrates four main interrelated concepts: organisational innovation, organisational performance, sustainable organisation...

Several streams of recent literature emphasize the advantages of involving external sources of innovation in the process of developing complex products (Powell et al., 1996; Helper et al., 2000; Sturgeon, 2002; Chesbrough, 2003). The question we tackle in the present article is 'What are the key micro...

While research on exploration, exploitation, and ambidexterity is burgeoning with hundreds of articles published each year, scholars have recently called for more clarity regarding the definitional qualities and the conditions under which they relate to other variables. In this paper, we adopt a...

Hidden Champions (HCs) are firms unknown to the wider public, but global leaders in the niche markets they serve. This paper looks at distinctive features of these firms, focusing on their dynamic capabilities. Employing a unique data base on German firms, we identify a representative sample of...

Empirical research on the consequences of the use of the balanced scorecard (BSC) has mostly been conducted in large firms. Previous findings are not easily applied to the small business literature, and assumptions about the benefits of BSC for small- and medium-sized enterprises (SMEs) are not...