This article presents a model of the implementationprocess for dedicated packages and describesa research project to test the model undertakenwith the cooperation of a majorcomputer vendor. Data were collected from 78individuals in 18 firms using the package andfrom the package vendor. The...

This paper presents a model of the implementationprocess for dedicated packages and describes a researchproject to test the model undertaken with the cooperation ofa major computer vendor. Data were collected from 78individuals in 18 firms using the package and from thepackage vendor. The...