A significant milestone of the quality journey of the MTR Corporation (MTR) was the establishment of the ISO 9000‐based quality management system (QMS) in its core departments. Adopting the ISO 9000 standards, the QMS provided a framework for the Corporation’s quality, safety and...

In today’s public transport market where competition is keener than ever, railway operators are in desperate need of a customised total quality management approach to enhance performance and outcompete their counterparts. This paper outlines the work related to the establishment and...