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Intelligence
Dienstleistungsqualität
7
Service quality
7
Tourism
7
Tourismus
6
Consumer behaviour
4
Customer satisfaction
4
Konsumentenverhalten
4
Kundenzufriedenheit
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hospitality
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Beschwerdemanagement
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Bibliometrics
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Complaint management
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Gastgewerbe
3
Hospitality industry
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Self-report
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Turkey
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Türkei
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service failure
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Ability-based
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Bias
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Customer service
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Emotion
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Hospital
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Human Resource Management
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Intelligenz
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Krankenhaus
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Kundenservice
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Managerial abilities
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Personalmanagement
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Problem-solving ability
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Self-efficacy
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Self-perception
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Tourism research
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Tourismusforschung
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emotion recognition
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service recovery
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Boz, Hakan
2
Koc, Erdogan
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Journal of hospitality marketing & management
1
Total quality management & business excellence
1
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ECONIS (ZBW)
2
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1
Service quality, emotion recognition, emotional intelligence and Dunning Kruger syndrome
Boz, Hakan
;
Koc, Erdogan
- In:
Total quality management & business excellence
32
(
2021
)
11
,
pp. 1201-1214
Persistent link: https://www.econbiz.de/10012607237
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2
Development of hospitality and tourism employees' emotional intelligence through developing their emotion recognition abilities
Koc, Erdogan
;
Boz, Hakan
- In:
Journal of hospitality marketing & management
29
(
2020
)
2
,
pp. 121-138
Persistent link: https://www.econbiz.de/10012256122
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