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Intelligence
Dienstleistungsqualität
7
Service quality
7
Tourism
7
Tourismus
6
Consumer behaviour
4
Customer satisfaction
4
Konsumentenverhalten
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Kundenzufriedenheit
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service failure
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Managerial abilities
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emotion recognition
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service recovery
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Boz, Hakan
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Koc, Erdogan
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Journal of hospitality marketing & management
1
Total quality management & business excellence
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ECONIS (ZBW)
2
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1
Service quality, emotion recognition, emotional intelligence and Dunning Kruger syndrome
Boz, Hakan
;
Koc, Erdogan
- In:
Total quality management & business excellence
32
(
2021
)
11
,
pp. 1201-1214
Persistent link: https://www.econbiz.de/10012607237
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2
Development of hospitality and tourism employees' emotional intelligence through developing their emotion recognition abilities
Koc, Erdogan
;
Boz, Hakan
- In:
Journal of hospitality marketing & management
29
(
2020
)
2
,
pp. 121-138
Persistent link: https://www.econbiz.de/10012256122
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