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~subject:"Intelligenz"
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Intelligenz
Beziehungsmarketing
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Consumer behaviour
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Dienstleistungsqualität
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Hotel industry
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Prentice, Catherine
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Wang, Xuequn
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Dominique-Ferreira, Sergio
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Ferreira, Andreia
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Lopes, Sergio Dominique
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Journal of hospitality marketing & management
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Journal of retailing and consumer services
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ECONIS (ZBW)
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The role of memorable experience and emotional intelligence in senior customer loyalty to geriatric hotels
Prentice, Catherine
;
Dominique-Ferreira, Sergio
; …
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013209511
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2
Emotional intelligence or artificial intelligence : an employee perspective
Prentice, Catherine
;
Lopes, Sergio Dominique
;
Wang, Xuequn
- In:
Journal of hospitality marketing & management
29
(
2020
)
4
,
pp. 377-403
Persistent link: https://www.econbiz.de/10012256141
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