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When can interaction orientation create more service value? : the moderating role of frontline employees' trust in managers and employee deep acting

Yang, Defeng; Chen, Xiaoyun; Ma, Baolong; Wei, Haiying - In: Journal of retailing and consumer services 65 (2022), pp. 1-9

Persistent link: https://www.econbiz.de/10013169646

An interaction orientation approach to SME-intermediaries relationships

Efrat, Kalanit; Øyna, Stine - In: European management journal 39 (2021) 4, pp. 508-520

Persistent link: https://www.econbiz.de/10013198056

Interactions, innovation, and services

Liu, Feng Hsu - In: The service industries journal 36 (2016) 13/14, pp. 658-674

Persistent link: https://www.econbiz.de/10011655408

How do the various components of interaction orientation affect export performance?

Reavey, Brooke; Dimitrova, Boryana V.; Andras, Trina Larsen - In: Journal of Inter-Organizational Relationships 28 (2022) 1/2, pp. 19-34

Persistent link: https://www.econbiz.de/10013460223

The effect of service interaction orientation on customer satisfaction and behavioral intention

Liang, Rong‐Da; Zhang, Jun‐Shu - In: Asia Pacific Journal of Marketing and Logistics 24 (2012) 1, pp. 153-170

Purpose – The purpose of this paper is to investigate the relationships among interaction orientation, customer satisfaction and behavioral intentions across firms in the hospitality industry. Design/methodology/approach – A self‐administered survey was conducted with a convenience sample...

Persistent link: https://www.econbiz.de/10014674768