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Moving forward and making a difference : research priorities for the science of service
Ostrom, Amy L.
;
Bitner, Mary Jo
;
Brown, Stephen Walter
; …
- In:
Journal of service research : JSR
13
(
2010
)
1
,
pp. 4-36
Persistent link: https://www.econbiz.de/10003959014
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Social value : a service science perspective
Spohrer, Jim
;
Demirkan, Haluk
;
Lyons, Kelly
- In:
Service systems science
,
(pp. 3-35)
.
2016
Persistent link: https://www.econbiz.de/10011578936
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