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~subject:"Interkulturelles Management"
~subject:"anger"
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Interkulturelles Management
anger
Service quality
29
Dienstleistungsqualität
28
Consumer behaviour
23
Innovation
23
Konsumentenverhalten
22
Relationship marketing
21
Beziehungsmarketing
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Customer satisfaction
16
Kundenzufriedenheit
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Dienstleistungssektor
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Service industry
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Entrepreneurship
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Health care
10
Betriebliche Wertschöpfung
9
Competitive advantage
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Innovation management
9
Innovationsmanagement
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KMU
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Learning organization
9
Lernende Organisation
9
SME
9
Value creation
9
Beschwerdemanagement
8
Complaint management
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Customer experience
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Dienstleistung
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Dynamic capabilities
8
Entrepreneurship approach
8
Gesundheitsversorgung
8
Australia
7
Australien
7
Customer service
7
Dynamische Kompetenzen
7
Globalisierung
7
Globalization
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International market entry
7
Internationaler Markteintritt
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Kundenservice
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Multinationales Unternehmen
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McColl-Kennedy, Janet R.
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Patterson, Paul G.
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Brady, Michael K.
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Surachartkumtonkun, Jiraporn
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Journal of service research : JSR
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Unpacking customer rage elicitation : a dynamic model
Surachartkumtonkun, Jiraporn
;
McColl-Kennedy, Janet R.
; …
- In:
Journal of service research : JSR
18
(
2015
)
2
,
pp. 177-192
Persistent link: https://www.econbiz.de/10011283710
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2
Geysers or bubbling hot springs? : a cross-cultural examination of customer rage from Eastern and Western perspectives
Patterson, Paul G.
;
Brady, Michael K.
;
McColl-Kennedy, …
- In:
Journal of service research : JSR
19
(
2016
)
3
,
pp. 243-259
Persistent link: https://www.econbiz.de/10011665370
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