"Master the interpersonal side of management to enhance productivity and boost success Engagement is the manager's essential primer for dealing with difficult people and managing your team. Bestselling authors Lee G. Bolman and Joan V. Gallos are back with an engaging business novella that...

Engagement: Transforming Difficult Relationships at Work -- Contents -- Preface -- Introduction -- SURE Rules of Engagement -- How to Use This Book -- Part I: Reality -- Chapter 1: The Choice -- Chapter 2: The Boss -- Chapter 3: A Single Step -- Interlude 1: Coping with Bullies -- Part II:...